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Privacy Policy — How We Handle Your Information

We collect account details, payment records and session activity to run your wallet, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep your lobby access…

Account registration dataPayment transaction recordsSession and device logsContact preferencesWithdrawal verification details

Explore the Lobby Read FAQ

Data Collection, Use and Retention

meggi888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect your name, email, phone number and payment identifiers when you open an account. Each deposit via Touch 'n Go, GrabPay, Boost dan FPX generates a transaction record we keep to verify withdrawals and meet anti-fraud requirements. Session logs capture IP addresses, device types and

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lobby activity so we can troubleshoot access issues and enforce account security rules. We retain transaction records for seven years to comply with financial record-keeping standards; session logs are kept for ninety days. Account profile data stays active while your account is open and for one
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year after your last login. Availability and data handling depend on local law and apply only where local law permits. We do not sell your information to third parties. Analytics and service-improvement processing happen inside our platform; we share data with payment processors and compliance partners
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only to complete transactions and meet regulatory obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US

Privacy Questions and Data Requests

Contact our support team if you want to review the data we hold, request corrections, or ask how we use your information.

DATA HANDLING

How We Protect and Process Your Information

We encrypt account credentials and payment data at rest and in transit. Access to personal records is restricted to support and compliance staff who need it to resolve your queries or meet…

Encryption Standards

Account passwords are hashed using bcrypt with per-user salts; payment identifiers and transaction records are encrypted with AES-256 before storage. Communication between your device and our servers runs over TLS 1.3, so session data and wallet actions stay protected during transmission.

Cookie Use

We use session cookies to keep you logged in and remember your language and display preferences. Analytics cookies track which games you open and how long sessions last, helping us improve lobby layout and fix navigation issues. You can disable non-essential cookies in your browser; doing so may reset your preferences on each visit.

Access Controls

Only support agents handling your ticket and compliance staff conducting reviews can view your profile details and transaction history. Access logs record every lookup, and we audit those logs quarterly to ensure no unnecessary data exposure. Players in Kota Kinabalu and across Malaysia receive the same access-control protections.

Third-Party Sharing

We share your payment identifier and transaction amount with Touch 'n Go, GrabPay, Boost and FPX processors to complete deposits and withdrawals. Compliance partners receive anonymized transaction patterns when required by financial regulations. We do not share your email, phone number or session logs with advertisers or data brokers.

Retention Periods

Transaction records are kept for seven years to meet financial record-keeping rules. Session logs expire after ninety days unless tied to an active fraud investigation. Account profile data remains on file for one year after your last login, then enters a deletion queue. You can request early deletion by contacting support.

Your Rights

Request a copy of your account data, ask us to correct inaccurate records, or submit a deletion request at any time. We verify your identity through your registered email or a support ticket before processing the request. Access requests are fulfilled within fourteen days; deletions take up to thirty days and may be delayed if we must retain records for compliance.

Common Questions About Your Data

These answers cover what we collect when you register and play, how long we keep records, and the steps you can take to review or delete your information.

We ask for your full name, email address, phone number, date of birth and preferred currency. Payment identifiers from Touch 'n Go, GrabPay, Boost or FPX are captured when you make your first deposit. We also log your IP address and device type to detect duplicate accounts and enforce regional access rules.

Transaction records verify withdrawal requests, help us investigate disputed charges, and meet financial reporting requirements. We analyze aggregated deposit patterns to spot fraud and improve payment-rail performance, but we do not sell individual transaction data to third parties or use it for targeted advertising outside the platform.

Yes. Contact support via live chat or email and request a data access report. We verify your identity through your registered email, then send a report listing your account details, transaction history and session logs within fourteen days. The report is delivered as a PDF to your registered email address.

Active account data stays on file as long as you log in at least once per year. After twelve months of inactivity your profile enters a dormant state; we keep it for one additional year, then delete profile details while retaining transaction records for the full seven-year compliance period.

We share payment identifiers and transaction amounts with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals. Compliance partners receive anonymized transaction summaries when regulations require financial reporting. We do not sell contact details, session logs or game preferences to advertisers, data brokers or marketing platforms.

Yes. Submit a deletion request through support; we close your account within seven days and remove profile details and session logs within thirty days. Transaction records must be kept for seven years to meet record-keeping rules, but those records are anonymized so they no longer identify you personally.

Open the account settings panel in the lobby and adjust your marketing opt-ins, email notification preferences and SMS alerts. Changes take effect immediately. If you want to modify data fields like your registered phone number or email address, contact support to verify the change and prevent unauthorized account updates.

Privacy Policy — How We Handle Your Information

Privacy Questions and Data Requests

How We Protect and Process Your Information

Encryption Standards

Cookie Use

Access Controls

Third-Party Sharing

Retention Periods

Your Rights

Common Questions About Your Data

01 What information do you collect when I register?

02 How do you use my transaction history?

03 Can I see what data you hold about me?

04 How long do you keep my account information?

05 Do you share my data with other companies?

06 Can I delete my account and all my data?

07 How do I update my contact preferences?

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